Cancellation & Modification

Please kindly submit an order adjustment and/or cancellation request within 2 hours since your purchase via cs@owlohh.com for support.

• You will get 100% refund if cancellation time is within the allowed time ( 2 hours after placing your order) without any fee
• The order can not be fully refunded if the cancellation request is sent after 2 hours

• Adjustment might be charged an additional amount which depends on the type of adjustment
• The support department will quickly confirm about this cancelation and handle your refund amount as we accept it as valid request. It normally be taken 8 - 12 hours
• The refund will be issued via your original payment method with our store after 5 to 7 business days.

Happy Shopping with us!

OwlOhh Customer Service Department

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OWL MEDIA LTD COMPANY LIMITED (Tax ID: 0109916369)

Head Office: No. 35, Alley 50, Nguyen Huu Tho St., Hoang Liet Ward, Hoang Mai Dist., Hanoi, Vietnam, 100000

UK Business Office: 26 Arcadia Avenue, Dephna House #105, London, Greater London, United Kingdom, N3 2JU

Representative Office: 1077 N Willow Ave Clovis, CA, United States, 93611

Business Hours: 9 A.M - 5 P.M EST (Mon - Sat)

Contact us: cs@owlohh.com