A tracking code will be sent to your email once the order is shipped. Please check your spam folder if you did not receive the code. Orders take 2 – 4 days to print and process, so you will receive a tracking code 5 – 7 days after placing your order.

For any questions regarding your order you can email us at [email protected]

Please ensure you provide your name and order number for us to quickly assist you.

DELIVERY

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received as your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carrier’s tracking features to determine when your package has been picked up and is in transit.

Please allow 5-7 working days from the time you place your order for its status to be updated.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! OwlOhh  provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but OwlOhh  does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

AFTER YOU’VE PURCHASED

• When Will My Order Be Processed?

Orders will be processed within 2-4 of ordering. All orders are handled and shipped out from our warehouse around the world.

• Shipping Confirmation?

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.

• International Shipping?

Owlsprint is proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

• How Long Does Shipping Take?

See more about our Shipping & Delivery here. In some instances, delivery may be delayed depending on your country’s customs. 

• Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CANCELLATION/CHANGES

Contact us immediately by email: [email protected].

We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes. Refer to Cancellation & Modification policy here. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

Happy Shopping with us!

OwlOhh Customer Service Department

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FS SERVICE TRADING COMPANY LTD

Email:  [email protected]
Representative office:1077 N Willow Ave Clovis, CA, United States, 93611

Head office:7 Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ

HK Business Office: RM4, 16/F, Ho King Comm Ctr, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong

 Vietname Bussiness Office: No. 35, Alley 50, Nguyen Huu Tho St., Hoang Liet Ward, Hoang Mai Dist., Ha NoiSupport Time: Mon – Fri: 9AM-5PM EST